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Deleting Wifi points

Kimkraemer
Community Member

How I delete a WIFI point that doesn’t really exist?

14 REPLIES 14

olavrb
Platinum Product Expert
Platinum Product Expert

You can see and manage it (the Nest Wifi unit in question) in the Google Home app?

Then go to the Nest Wifi unit in question inside the Google Home app, then settings (icon), then "Factory reset Wifi point".

If that does not work, you can try to delete the whole Nest Wifi network from your Google Home home, then set up the network from scratch. Reuse the network name (SSID) and password so devices reconnect automagically.


I don't work for Google.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@Kimkraemer, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Kimkraemer
Community Member

Is it true I have to remove the whole thing and start over?

AbigailF
Community Specialist
Community Specialist

Hi Kimkraemer,


You may need to do so if you aren’t able to do the first step mentioned by @olavrb. Let us know how it goes.

Cheers,
Abi

Kimkraemer
Community Member

The 4th device listed does not exist

AbigailF
Community Specialist
Community Specialist

Hey there,

Thanks for the reply. Just to confirm, do you mean you've already factory reset your old network and created a new one as @olavrb mentioned?

Regards,
Abi

No have not. Do I really have to start all over? That will not remove it from my google home app

AbigailF
Community Specialist
Community Specialist

Hey again Kimkraemer,

Thanks for the update. Please take note that you'll need to set up your network again once you do a factory data reset. Let us know how it goes. I'll wait for your reply.

Regards,
Abi

So my google home has other devices in it and the 3 active google nest devices and one ‘ghost’ google nest device. Factory reset of google nest will get rid of the ‘ghost’ device?

AbigailF
Community Specialist
Community Specialist

Hi there,
 

Please try doing the factory reset as it is one of our troubleshooting steps for this issue. Let me know how it goes. 

 

Thanks,

Abi

Dan_A
Community Specialist
Community Specialist

Hey there Kimkraemer,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Cheers,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best regards,

Dan

LovelyM
Community Specialist
Community Specialist

Hello Kimkraemer, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Thanks,

Lovely

AbigailF
Community Specialist
Community Specialist

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi