Deleting Wifi points

[Kimkraemer]

How I delete a WIFI point that doesn’t really exist?

[olavrb]

You can see and manage it (the Nest Wifi unit in question) in the Google Home app?

Then go to the Nest Wifi unit in question inside the Google Home app, then settings (icon), then "Factory reset Wifi point".

If that does not work, you can try to delete the whole Nest Wifi network from your Google Home home, then set up the network from scratch. Reuse the network name (SSID) and password so devices reconnect automagically.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@Kimkraemer, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[Kimkraemer]

Is it true I have to remove the whole thing and start over?

[AbigailF]

Hi Kimkraemer,

You may need to do so if you aren’t able to do the first step mentioned by @olavrb. Let us know how it goes.

Cheers,
Abi

[Kimkraemer]

The 4th device listed does not exist

[AbigailF]

Hey there,

Thanks for the reply. Just to confirm, do you mean you've already factory reset your old network and created a new one as @olavrb mentioned?

Regards,
Abi

[Kimkraemer]

No have not. Do I really have to start all over? That will not remove it from my google home app

[AbigailF]

Hey again Kimkraemer,

Thanks for the update. Please take note that you'll need to set up your network again once you do a factory data reset. Let us know how it goes. I'll wait for your reply.

Regards,
Abi

[Kimkraemer]

So my google home has other devices in it and the 3 active google nest devices and one ‘ghost’ google nest device. Factory reset of google nest will get rid of the ‘ghost’ device?

[AbigailF]

Hi there,
 

Please try doing the factory reset as it is one of our troubleshooting steps for this issue. Let me know how it goes. 

Thanks,

Abi

[Dan_A]

Hey there Kimkraemer,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best regards,

Dan

[LovelyM]

Hello Kimkraemer, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Thanks,

Lovely

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi