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Why does home app says my wifi point is working well but it’s red?

Nestgg
Community Member

Home app says that my wifi point is connected and working well however the nest is red and the computer connected to it has no connection. The main wifi point has connections as I’m able to connect my phone to the wifi. Any idea how do I resolve this issue? 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

A solid red light means there's a fault. I'd imagine it's not able to report status correctly, which could explain why you're seeing conflicting info in the app. I'd suggest that you start by unplugging the power from that Wifi point, leave it powered off for 30 seconds, then connect it back to power. If the issue remains after that, factory reset the point. If the light stays red, then I'd suggest contacting Wifi customer support.

  1. Select "Wifi", type a brief description of the issue, then click "Next".
  2. Click "Other", then click "Next step" until you see the contact options.
  3. Choose to get a call or call or chat with the team as available in your country.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @David_K.
@Nestgg, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan