Device set up on 2.4Ghz still looking for 5G -- why??

[erinnmont]

A device I just got (Yoto kids audio player) said it required 2.4Ghz to set it up. I was finally able to do so after reading some previous forums about this issue (unplugged a few of our pucks and went far away from the router). However, now even when I power the device on, it says it is offline - presumably because it is trying to connect to the 5G. My question is why would this be happening and is there something else I can do on the router's end to force it to only connect to the network that it was set up on? 

[olavrb · Accepted solution]

This behavior is caused by the client device not having Wi-Fi capabilities implemented properly, not Nest Wifi.

Nothing more you can do on Nest Wifi about it. Only thing I can think of that can help with troublesome devices is to turn off WPA3, if it's enabled. Worth a try at least.

• https://support.google.com/googlenest/answer/6309220?hl=en

But WPA2 is still enabled when WPA3 is enabled, so devices only supporting WPA2 should handle it.