Devices getting disconnected randomly and had to join the guest network

[bpans]

I am reposting this as my previous thread is unresolved and locked up. I can't reopen it. I followed the instruction to set the DNS value for primary and secondary to 8.8.8.8 and 8.8.4.4 respectively. I am not sure that is helping me. I am still getting occasional dropouts of my devices from the primary wifi network. I have to move the device constantly to guest network which works. The quality of the google/nest mesh is unacceptable. Though I see claims that it can support up to 200 devices, it is already choking up at 20 in our house. 

Whenever my computer get disconnected from internet, I see couple of different messages under the wifi page:

Wi-Fi is connected to XYZWifi and has the IP address gd03:5f9d:g334:0:1c5d:4f37:917f:ac2e (both wifi name and IP address are changed for privacy)

XYZWifi has a self assigned IP address 169.253.194.35 and will not be able to connect to the internet (both wifi name and IP address are changed for privacy).

Any clue on what is going on?

[bpans]

@Jhonleanmel  Hi thanks for your instructions earlier. I am not sure it is helping me. I am still getting my laptop dropped out from primary. Not sure it is related to the previous issue.

[Jeff]

Hi bpans,

Can you check your advanced network in the Home app to see if you have IPv6 enabled? If you do, try disabling it and see if it has any impact on your situation. If it's already disabled, let me know and we can look at more troubleshooting options.

Thanks,

Jeff

[bpans]

It is not enabled. I confirmed by checking the setting.

[Jhonleanmel]

Hi there,
 

@Jeff, thanks for the help.
@bpans, I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jhonleanmel]

Hey bpans, 

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

[bpans]

Yes - I just submitted the form. Thanks for checking.

[Jhonleanmel]

Hey bpans, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Mel