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Disconnect from wifi router n home app

frjeba
Community Member

I had to use Google home n router for internet n tv from a service provider. I terminated my acct with them.now my tv won't turn on. How do I disconnect the devices that were used while connected to home n wifi. 

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi frjeba,

 

Thanks for posting ― let's see what's happening.

 

A few questions: is your Google Wifi network still setup? Is your TV able to connect to other Wi-Fi network?

 

Best,

Mel

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Jhonleanmel, thanks for the help.

 

@frjeba, I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Mel and Dan.

 

Thanks,

Archie