Dropping internet connection for iPhone 12 Pro only

[wiedemannjr]

My iPhone 12 Pro will access the internet for a few minutes and then displays “No internet connection” and I have to switch to cellular. My smart TV, MAC, and iPad (Gen9) have no issue. Mesh test are fine. Ran the automated network fix successfully here, but problem persists.

The base mesh device is connected via Ethernet cable to the DSL modem for internet (ATT UVERSE).  The DSL modem has it’s own Wi-Fi access point. I disabled this due to concerns about signal interference but my problem persists.

This is confusing. Why does only one device have issues. My wife’s iPhone 12 mini works fine.

Frustrated

[LovelyM]

Hello wiedemannjr,

Thanks for reaching out. We'd love to help.

Make sure that your iPhone 12 Pro is updated to the latest software version. Check if your device is paused on the Google Home app. If it is, visit this website to be able to unpause it and get it connected to your network without a hitch.

Let me know how it goes.

Best,
Lovely

[LovelyM]

Hi wiedemannjr, 

I'm checking in to see if you were able to try the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers,
Lovely

[wiedemannjr · Accepted solution]

Reset all Google Mesh devices to factory settings and reinstalled them all. Problem solved. 

[LovelyM]

Hello wiedemannjr, 

Cool! Thanks for keeping us in the loop and I'm glad that factory resetting your Google Wifi devices resolved your issue. As everything is up and running on your end, I'll go ahead and lock this thread shortly. Feel free to create a post if you have other questions or concerns. 

Kind regards,
Lovely

[LovelyM]

Hey there,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Many thanks,
Lovely