Email from Google for replacing faulty product

[dpaciga]

I received an email about defective router with a link to a Google form to replace it, but the form does not work.  I've tried multiple devices, browsers, and even networks, but still get the following error: "Refresh this page and try again. Sorry, there was a problem with the form."

Based on previous posts, this exact issue has been going on for 3+ years.  Can you please let me know how I can reach the Support team to replace my defective router?

Thanks.

[MplsCustomer]

@dpaciga 

You can try these steps to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[dpaciga]

Thanks.  But when I get to "Contact options" I just keep getting the following error: "Something went wrong. Please try again."

[MplsCustomer]

@dpaciga 

I'm just another Google Nest customer. Hopefully someone from Google Nest Support will step in here and address why BOTH the defective router form and the "Contact us" process are not working.

[JillG]

@dpaciga @MplsCustomer 

I just sent this thread to a specialist. They should be able to chime in to help---