Endless loading screen on Google Home Nest Wifi Settings page (iOS)

[alecbarr90]

I’m trying to configure some security settings in my Google Home app (Home > Wifi > Settings) but whenever I click into it I’m greeted by an endless loading screen. I’ve restarted the app and my phone several times, to no avail. I have also deleted the app and reinstalled, with no luck also. I just keep getting this screen:

Does anyone know how to fix this? If it requires a reboot of the actual Nest Wifi device, I want to ensure I do it correctly!

[olavrb]

Are you on the latest version of the Google Home app?

Any difference if you use cellular instead of Wi-Fi from your phone?

Any difference if doing the same from a different device (Android, iOS or iPadOS), Google Home app, same Google account?

Reboot of the Nest Wifi device can be done like so:

• https://support.google.com/googlenest/answer/6272001?hl=en

[alecbarr90]

I’m on the latest version of the app, yes (deleted and re-installed). And it still doesn’t work over cellular. I will factory reset the Nest again and see if that works. 

[Jeff]

Hi, alecbarr90.

I just wanted to follow up and see if everything started working for you after the factory reset. If you're still having issues, please let me know and we can pick up some troubleshooting steps.

Thanks.

[alecbarr90]

Hi Jeff,

A factory reset of the device worked - thanks!

[Jeff]

Awesome news, alecbarr90.

I'm happy to hear everything worked out and thanks for letting us know. As we have our answer here, I'll go ahead and close up the thread. If you need anything else, please feel free to open up a new discussion.

Thanks!