Escalate: No communications on support case since May 18.

[mbaldini]

I have 3 nest wifi points. The newest one immediately got stuck in a boot loop, and I quickly received an email from Google support telling me "we've noticed an issue with your Nest Wifi router", and proceeded to give me all the info (including serial number) and a link to get "a replacement at no cost".

I filled out the form and have waited months. Not a single follow up from google/nest.

Two weeks ago I opened a support case (4-7575000034519), to which I cannot even view anything other than the status is "In Progress".

This is ridiculous. No way to engage support on this other than posting in a public community forum? Support really needs to rethink their strategy here. I need a resolution.

[Alex_S]

Hi mbaldini,

That certainly hasn't been easy for you. I’m sorry to hear about what happened in your previous case. I’ll check on the case with the team and get back to you once I have any news to share.

Kind regards,
Alex

[Alex_S]

Hi there,
 

I see that one of our Senior specialists has already assisted you. I’m glad that this is already sorted out. Should you have any questions or concerns in the future, you know where to find us. We’d be more than happy to assist you.

Cheers,
Alex