Google WIFI SLOW

[rpint]

I have 1 Gig from ISP spectrum, through the wired test I get that using speedtest. However, my Wi-Fi connection's are 1-2 hundred megs. I seem to lose my bandwidth when using the google Wi-Fi. I have tried many different devices, same result. I did the test mesh and all say Great connections. I have 4 google pucks.

This is a little disappointing.

Roger Pintches

[AbigailF]

Hello rpint,

Thanks for posting — let's see what's going on.
 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?
 

Give these steps a try:

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.
   

Let us know how it goes.

Best,
Abi

[rpint]

I am using a modem , ethernet cable into google router

I have no paused devices

turned off IPv6

all pucks on mesh say Great connections, i have 4.

I will try the DNS s server setting later on... currently have automatic set.

[AbigailF]

Hey there,

Thanks for the update. Let me know once you've tried it and if your speed improves. I'll keep this thread open for a few days to give you time to reply to us.

Regards,
Abi

[LovelyM]

Hello rpint, 

Chiming in — how's it going? Do you still need our help? I just want to see if you still need assistance with this.

Cheers,
Lovely

[rpint]

SO i now get 250-300 Mbits per connected wifi device. So it is better, BUT, not the 1Gig I get from the modem. What is the max rate expected from a google wifi puck?

Cheers

Roger

[AbigailF]

Hi again,

It's normal not to get the full speed from your modem since you have several devices connected to the network. I'd like to check in if there are still any issues with the speed. Feel free to reply to this thread and let me know.

Best,
Abi

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Kind regards,

Dan

[rpint]

What is the max speed expected from a google wifi puck?

[Alex_S]

Hi there,

Google Wifi device has a capable speed of:

• 2.4 GHz - 300 Mbps 
• 5 GHz - 867 Mbps

Note that these are max speeds in a perfect environment (no congestion, interference, etc.). For other information about its technical specifications, you can check this link.

Kind regards,
Alex

[Alex_S]

Hey there,
 

I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.

Best,
Alex