Every time I try to add a new Google WiFi point to my existing home, it says request failed.

[abellaj]

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Original Poster:Mikial Dewalt

I am trying to connect a new WiFi point in my existing google WiFi home. Every time I connect to it and chose a room and a name for it I hit done and it says request failed. It has done this every time. I have reset my home WiFi and have factory reset the new WiFi point and nothing has worked.

[abellaj]

Hello, Mikial Dwalt.

Sorry for the issues you're having connecting your points to your network. I imagine that's pretty frustrating to deal with. Let's see what we can do to help you out.

A lot of times when things fail at the last moment, it's due to a communication error with the cloud services. I'm going to share with you how to reset your cloud connection below.

Open the Google Home app.

1. Tap the WiFi icon.
2. Tap Settings.
3. Select Privacy settings.
4. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

1. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
2. Disconnect the power adapter from the Nest WiFi points.
3. Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
4. Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
5. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
6. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

Once going through this process, go ahead and try setting up your points once more. If you still can't get them online, please come back and let me know. Thanks.

From: Jeff

(Community Specialist)

[Jeff]

Hi, Mikial.

I'm just following up real quickly to see if there's anything else you needed here. Hopefully we were able to resolve your issue, but if you still need help, please let me know and I'll be happy to keep looking into this with you.

Thanks

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS