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Facetime and Google Mesh/Nest- quality of FaceTime

csfugle
Community Member

For a decade I have been using Facetime to connect long distance with personal trainer (I moved) and everything worked just fine until I flipped from Google wifi to Google Nest wifi. I made the upgrade to extend my signal in the cottage country to reach the pool and a separate garage that is used as a gym area. The past few years the quality of my FaceTime session left either end of the conversation blocky or audio only even though my internet is a 1 gig fibre connection that works fine. Something was amiss. The Nest router was setup to preferred video calling. Still connection issues or no connections or connection lost. Then I altered the DNS servers from my internet provider (auto supplied/auto Nest setting) to Google's DNS servers + IPv6 settings to Google's as well. Bingo clear HD connection.

7 REPLIES 7

olavrb
Platinum Product Expert
Platinum Product Expert

Are you still having problems with Facetime, or are you saying that setting custom DNS servers + IPv6 settings fixed it?


I don't work for Google.

csfugle
Community Member

Hi Olavrb it appears that after two x 1 hour FaceTime sessions that were both 1080p perfect, yes this solved the issues of both quality and connection. My main Mesh router gets 530mb connection and the garage mesh gets 130mb connection.

Jeff
Community Specialist
Community Specialist

Hey, csfugle.

It looks like you were able to get some good help from olavrb here. I just wanted to check in to see if there's anything else you needed or if you had any additional questions. If you there's anything I can do, just let me know.

Thanks.

olavrb
Platinum Product Expert
Platinum Product Expert

I didn't really help much, just clearified. 🙂


I don't work for Google.

Jeff
Community Specialist
Community Specialist

To be fair, the clarification really helps when we get some responses. The input is always helpful!

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks