Factory reset nest router won't reconnect to home app.

[proudstone]

I was having trouble with my nest Wi-Fi, so through the home app I factory reset my Wi-Fi devices. Now that I'm trying to reconnect my nest Wi-Fi router through the home app, it tells me it's offline and I need to remove the Wi-Fi from my home app. It tells me to go to the home app and tap the Wi-Fi button. The Wi-Fi button is no longer there since I did a factory reset of the devices. There's nothing there to remove, and I cannot continue to set up with the router and point. I have also factory reset the devices themselves. 

 

[LovelyM]

Hello proudstone,

Thanks for reaching out. We'd love to help.

Please make sure that you've factory reset your Google Nest Wifi router correctly. Check out this article for step-by-step instructions. If you've already reset it completely but the issue persists, you may try creating a new Home structure and setting up your new network there or using another phone for the setup process.

Let me know how it goes.

Cheers, 
Lovely

[LovelyM]

Hi proudstone,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Sincerely,
Lovely

[proudstone]

The only solution that worked was creating a new home which was a pain but everything connected immediately without issue once I did that. 

[LovelyM]

Hey proudstone,

I really appreciate the update. I'll take your words as feedback so this kind of issue won't happen again, but I'm glad that everything worked out great after creating a new Home structure. Please let me know if you have additional questions or concerns before I close this thread within the next 24 hours. 

Thanks, 
Lovely