Fast download but very slow upload speed at device

[glenntanaka]

My upload speeds are <1Mbps while my download speeds are >75Mbps on my Google Mesh network. Using HomeApp I see speeds of 10Mvps and 80Mbps upload and download but my iPhone speed test shows <1Mbps upload speed. 

I’ve factory reset all devices on the network and carefully rebuilt the network but no improvement. 

Any advice???

[AbigailF]

Hey glenntanaka,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Abi

[AbigailF]

Hi glenntanaka,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

[glenntanaka]

thanks for the follow up. I’ll try the suggestions when I return home after the holidays. 

[AbigailF]

Hello glenntanaka,

Thanks for the update. We'll keep this thread open for a few days to give you time to do the troubleshooting steps. Let us know if you have any other questions or clarifications for now.

Cheers,
Abi

[AbigailF]

Hey glenntanaka,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

[AbigailF]

Hi glenntanaka,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi

[glenntanaka]

Thank you for the suggestions. I am traveling overseas for the holidays. I will try them out when I return.