I need to replace my Nest Wifi router. It continuously disconnects (it's <2monthe old)
I received an email to have it replaced free of charge, but the link will not work. I see that other people has had this issue. How can we fix this?
We’re committed to building products that deliver helpful solutions for your home and work the way you expect. So we want to let you know that we’ve identified an issue with your Nest Wifi router (serial number*: 01080EXAN07CM0) that may cause it to reboot several times a day and disrupt your internet usage. Unfortunately, our testing indicates that this problem might worsen over time.
We’d like to offer you a replacement at no cost to you. All you need to do is fill out this form, and our Support team will send you a new router and instructions for sending back your current device.
We apologize for this inconvenience and look forward to helping you.
- The Google Nest team)
Thanks for letting us know. I'm sorry to hear that you're still having this issue. We'd like to know more about this. Please fill out this form so we could investigate further.