Removing mesh wifi without having the mesh

[Merikiito]

Hi, how can I remove Google mesh wifi from my Google home app. I no longer have the mesh but they still show in the app but they show up as unavailable.

 

[olavrb]

See "factory reset router and all points":

• https://support.google.com/googlenest/answer/6246619?hl=en

[Merikiito]

I did reset the router and points but they still show in Google home.

[olavrb]

You must factory reset the network in the Google Home app, not the devices themselves.

• Google Home app -> Wi-Fi (icon) -> Settings (icon) -> Factory reset network

[Merikiito]

 

That setting doesn't exist

[olavrb]

You went to the Wi-Fi device, but you need to go to the Wi-Fi network. Don't you have a green circle Wi-Fi icon on top of the home screen of the Google Home app? If not, try to clear the app cache of the Google Home app, then start it again.

[Merikiito]

I don't have the green circle icon

 

[Merikiito]

I cleared the cache as well

[olavrb]

Alright, sounds like an edge case. I'll escalate this thread.

[Merikiito]

Thanks for help so far 😁👍

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@Merikiito, thanks for reaching out. I'm sorry to hear that you're still seeing your Google Wifi even after removing it. If you're Google Assistant is enabled on your device, could you try saying "Ok Google, sync my devices" then try checking the Google Home app again.

Thanks,

Edward

[Merikiito]

Unfortunately that hasn't done anything

[EdwardT]

Hi Merikiito,

Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Merikiito,

Just checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi Merikiito,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[EdwardT]

Hi Merikiito,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward