Forgotten both email and password

[Chaz923]

One of my tenants changed the pw and email apparently on my NEST model H2D.

I can't reset the PW on Nest .

I have scanned the QR code but the nest router will not connect. 
Spectrum was out and replaced the modem and we have verified solid signal and ip address.

Please provide links on how to fix this issue. 

Thanks

Chuck

[ovidioj]

Hello @Chaz923,

 Thanks for posting in the community. 

I understand the frustration of having unauthorized access to your Nest account and the difficulty of regaining control. Unfortunately, due to security measures, I cannot directly reset the password for you.

But to better assist you, I would like to know exactly what you are trying to do with your Nest WiFi devices: 

• Are you trying to set them up for the first time? 
• Were they set up, and now you don't have access anymore? 
• Are you trying to log in to the Google Home App or Nest App? 

By answering the questions above, I will be able to help you better. Please keep me posted. Thank you. 

Regards, 

Jorge