Frequently Forced to Reboot Nest Wifi

[j_L_28]

Everyday my connection will suddenly drop from ~500 Mbps to <20.  Each time, a network reset resolves the issue.  Originally I was unsure whether the problem was my ISP/Modem/Router. I've recently moved to a new state, changed to a new ISP, and purchased a new modem, however the issue persists so the problem is clearly isolated to my Google Nest devices.  After doing a quick search I came across the community thread linked below:  

https://www.googlenestcommunity.com/t5/Nest-Wifi/Scheduled-network-restart/m-p/58814

It's gotten so bad that if it's not an acknowledged & resolved bug there's no way I can justify purchasing another Google product.  I know it's common for device performance to degrade over time, but requiring a daily restart is excessive, especially when you can't easily automate that process. 

My question is twofold; 
1) Based on the number of responses in the thread above, it seems like this has to be a known issue. Was there ever a solution published that just didn't make its way back into that discussion? 
2) Does the issue still exist on the new Nest Wifi Pros? 

[Mattzy]

Yes, the issue still exists on the Nest Wi-Fi Pros and unfortunately Google seems to be showing no interest in acknowledging the devices have an issue. Very quick to blame anything except the product they’ve developed.

[LovelyM]

Hello folks,

Thanks for reaching out. I'm sorry for this experience.

A few questions: what were your previous and current Internet service providers? Are you getting the speed that you are subscribed to from your ISP modem and from your Google Nest mesh system? Have you tried checking the speed of your modem when there's a drop from your Google Nest Wifi devices?

There are a lot of factors that caused this issue on your Google Nest Wifi mesh systems, like VLAN tagging and double NAT. If you do have VLAN tagging, go ahead and disable it by following the steps here. If you have an ISP modem-router combo, I highly recommend you put it on bridge mode to prevent issues like this.   

Keep me posted.

Best, 
Lovely

[Mattzy]

Hi,

I can confirm my ISP here in the UK is EE and my speeds usually hover around 400-500mbps. I’m connecting using PPPoE and the Nest Wi-Fi Pro is wired to the ONT.

if I take the Nest Wi-Fi Pro out when the devices are showing reduced speeds and connect the BT Whole Home discs into place then I see no speed issues. When I place the Nest Mesh System back into place the system seems fine but not for long. I’m currently seeing speeds of 190mbps using the Nest Wi-Fi system but if I connect using the BT Discs I’m seeing 418mbps.

I hope this helps clarify the issue

[j_L_28]

Thanks for reaching out. Appreciate the reply. To answer your questions;

• Previous ISP was Verizon, current provider is Comcast. 
• I get slightly less than my subscribed speed. On a daily basis though it will drop to basically nothing (from ~800 Mbps to close to 0). 
• During drops, the speed at the modem remains ~800 so the dip is isolated to the nest devices. 
• Vlan tagging is disabled. The issue persists. 
• It is not an ISP supplied modem/router combo. Cisco modem paired with the nest router. 

[LovelyM]

Hey everyone,

Sorry for the delayed response and thanks for the detailed information. I want to check with you since there was a recent firmware update released on the Google Nest Wifi Pro devices for bug fixes and performance improvements. Please see if there has been any boost in your internet speed or if the issue remains.

Kindly do a 2-minute power cycle first on your entire network and let me know how it goes. Here’s a guide:

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem, then to your router and points.

Cheers,
Lovely

[LovelyM]

Hi there, 

Have you tried the troubleshooting steps that I suggested above? Let me know if that did the trick or not, so we can try something else. 

Thanks,
Lovely

[LovelyM]

Hello folks,

I'm checking in to make sure that you've seen my responses. Please let me know if you have additional questions or concerns before I close this thread within the next 24 hours. 

Kind regards,
Lovely