Google Nest mesh router broke when I picked it up

[Whirleygirl]

I’ve been using Google nest Wi-Fi system mesh router since Sept 22, Model GJ2CQ. I had to move the router and picked it up with my fingertips over the top and it came apart in the middle. Didn’t completely break but light then went orange and I lost internet connection. I couldn’t get it to reconnect. Is it completely broken? Is this a design issue because it seems I picked it up normally. 

[LovelyM]

Hello Whirleygirl, 

Thanks for reaching out. We'd love to help.

We'd be happy to take a look at this for you. Please share a few photos of your Google Nest Wifi here so we can look into this further for you.

Awaiting for your response.

Best,
Lovely

[LovelyM]

Hi Whirleygirl, 

We know it has been a while, but we wanted to ensure that everything is covered on your end. Please inform us if you still need a helping hand.

Cheers,
Lovely

[LovelyM]

Hey there Whirleygirl,

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely