Goggle Nest Offline

[Kacahill]

I have the 3rd generation nest thermostat and it will not stay connected to my WiFi. I reset and it connects, but within a few minutes, it drops again. It’s only 6 months old and it used to drop infrequently, but now it’s every day. 

[Agentgill]

I’m heavily invested in Google home devices, doorbell, cameras, protect and Google speakers. I’ve kept my previous mesh system up and running with devices connected to that until recently see stability in the Google nest Wi-Fi. I’m using for work and family using their devices connected to it. Unfortunately they complain nearly daily of drop outs. It’s just about workable for me doing work. 

Last firmware update was November 2023, hopefully Google will provide an update shortly on the next firmware update for Q1 2023. 

Stability and performance not there yet, occasionally you get run of good days but it’s very patchy at best. 

[Jeff]

Thanks for the recommendations, RachelGomez123.

Hi Kacahill,

I just wanted to jump in real fast to see if you saw Rachel's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[AbigailF]

Hey Kacahill,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hello Kacahill,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi

[Kacahill]

Hi. Ever since I posted that issue, my nest has stayed connected to my WiFi. Did you send out an update to the software by any chance?

[AbigailF]

Hey Kacahill,

I’m happy to hear that the situation has gotten better now. There hasn’t been any news about any recent updates. Your Nest Wifi router will automatically receive over-the-air updates about any software and hardware-related fix or firmware updates as long as it's constantly powered on and connected to the Wi-Fi network. To make sure that the issue doesn’t happen again, let’s monitor it for a few more days. Let me know if you have any other questions or clarifications for now.
 

Best,
Abi

[AbigailF]

Hello again Kacahill,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours

Cheers, 
Abi