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Goggle nest offline since updated wifi

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Carol Snoeck

Reset goggle nest

3 REPLIES 3

abellaj
Community Specialist
Community Specialist
Hi, Carol Snoeck.
 
Sorry to hear about your network going offline after the update. I imagine that's quite frustrating to deal with. I will be happy to help you get this sorted out.
 
Just to make sure we're looking at the right thing, I just want to verify. You started having issues with your network once you migrated from the WiFi app to the Home app, right? Or did you switch from Google WiFi to Nest WiFi?
 
I just need to know if we're dealing with a hardware issue or an app issue for when the problem started. If you could let me know, I'm sure we can work this out.
 
I look forward to hearing from you. Thanks.
 
From: Jeff
(Community Specialist)

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there: 


Just wanted to jump in here to check to make sure that you saw the response from Jeff. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Have a great day! 

 

Hilary

Hilary
Community Manager (Admin)
Community Manager (Admin)

 Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread.

If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary