Google AC-1304 Modem Compatible

[DAT2]

My Google WiFi was working fine for a few years. I just updated my modem to an Arris S33 from and Arris SB6183.  
I can not get the WiFi to work now.  I have performed restarts multiple times, factory resets, etc.  

Is the AC-1304 Google mesh system not compatible with this Modem?

[olavrb]

Seems like you must ask your ISP to unblock the MAC address of Nest Wifi:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-Wifi-Pro-Connection-Issue-The-Modem-isn...

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@DAT2, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hi DAT2,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hey DAT2,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi