Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Home False report Internet speed zero and I can't update apps on Android

Community Member

This issue failed to solved by support. See case 33509.

The internee speed reported in the Home app as zero, but it is false. no speed problem. checking from a browser the speed is good (200 Mbps)

Android device can't install or update anything on the wifi network. it just saying "pending".  

I did reboots and few factory reset, including changing network and  password.

I rebooted the modem few times too 


the same issue was reported here:

WhatsApp Image 2023-01-15 at 10.17.14.jpegWhatsApp Image 2023-01-15 at 10.15.34.jpeg

interner_speed _screenshot.png



Hey folks,


Thanks for posting.


Could you try to create a guest network and connect to it? Let me know if it will allow your apps to be updated.




It didn't work with the guest network. it looks like it got something to do with the IPv6 enabling. 

It start working (showing internet speed, download apps) after enabling IPv6, but stopped after I disabled IPv6, and didn't return.   

Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @Jhonleanmel.
@IwantInternet, keep IPv6 enabled for the meantime and monitor it for a few days. Let us know how it goes. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Community Specialist
Community Specialist

Hi everyone,


@IwantInternet I'm dropping by to ensure that everything is covered here. How's it going with the speed on your Google Home app? In case you have an update, you know where to find us.


I appreciate the help, Abi and Mel.




Community Specialist
Community Specialist

Hello IwantInternet,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.