Google Home WiFi icon missing

[Rlo123]

It appears I am the latest victim of the dreaded missing WiFi icon in Google Home.  I don’t suppose Google has an answer for fix this even though there are posts about this dating back to at least 2021?  I upgraded my entire esp network to WiFi pro from Google WiFi  in late Dec 2023, and now my Google Home app has no ability to see the FIVE mesh network devices.  Any answer?  (And resetting my entire network and readding 5 hubs is not an acceptable answer after having had years for Google to fix this, including an update to version of Google Home on iOS 3.11.104)

[Dan_A]

Hi Rlo123,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Best regards,

Dan

[Rlo123]

Form filled out.

[Dan_A]

Hello again,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there for updates.

Cheers,

Dan

[Rlo123]

For anyone finding this thread in the future, I wanted to update the final answer (received via email) so you will not waste your time attempting to find a solution other than resetting all your Google WIFI Pro devices.  Google has no fix for this bug they introduced somewhere along the way.  Too bad they eliminated the perfectly working Wifi app and forced everyone to the non functional Google Home app for wifi management.  Regardless, here was their final response:  

Hello Richard,

We apologize for the inconvenience as of the moment there is no software update that can be done to restore the connection of the home app to your Google Nest Wifi pro.

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Hello,
We apologize for the inconvenience as of the moment there is no software update that can be done to restore the connection of the home app to your Google Nest Wifi pro.

For your reference your case number is 3-5986000035920. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,

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