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Google Mesh Slow

4squareMark
Community Member

My Google Wifi Mesh (Gen 1) has been working fine, but now it's suddenly running slow.  I have 1 Gig fiber service (At&t) and Google Home reports around 800M speed, and on my computer I'm seeing about 400M speed when connected wirelessly to the base Google device (router), but when I move to a room with the node, I'm only getting 40M.  The diagnostics on the Google Home app are fine -- it says my two nodes have a good connection.  

Tried to call Google....wow that an exercise in futility - they keep routing me back to here so I'll give it a try!

Thanks!

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hey, 4squareMark.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far beyond what support suggested. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, 4sqaureMark.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks