Google Mesh won't connect to the internet - help please.

[Mr-Wilder]

My Google Mesh Wifi just randomly stopped connecting to the modem.  It was working last night and this morning it was running very slow.  Did the usual unplug cable modem and mesh router let them come back up one at a time. Did that a couple of times. Contacted my provider and they could see the modem was working just fine. Removed the Google mesh from the router ran ethernet cable directly to the switch and plugged the TV in - internet works.  Put the Mesh back in behind the router.  Used the Google home app to do a factory reset on the Google mesh then ran the set up. Scanned the QR code phone connected to Mesh but Mesh couldn't connect to the internet.  Did a factory reset via button on the bottom, same thing, still can not connect to internet.  I've verified my provider doesn't use  PPPoE or uses Static IPs.  Went ahead and bought a new Cable Modem (old motorla one was probably 10 yearss old) contacted provider to get cable modem working.  Ran set up on Google Mesh and still no change.  Google Mesh is 2.5 years old.  I'm at a loss as to what it could be.  Any suggestions or is this their lifespan? 

[PatrickP_Viking]

Just a couple of questions:

1. Who is your ISP?
2. What kind of phone are you using to set up the Google Wifi device(s)?

[Mr-Wilder]

Spectrum and an Iphone

[PatrickP_Viking]

Thanks @Mr-Wilder .

There is a known issue when setting up using an iPhone due to default settings enabled in iOS. The new modem should go into bridge mode when you set up the Google Wifi devices again.

Please see the below article for iOS setup issues and how to resolve them:

Troubleshoot setup with iOS 

Let me know if this helps resolve the issue.

[Mr-Wilder]

It did not work. I've now bought a new one and it works fine without having to change any of these settings.  I'm assuming the old one just stopped working after 2.5 years.  While I have your ear will the new Pro version work with the older points or do you have to buy a complete package replacing the points too? I'll probably go with a pro if this one craps out in another 2.5 years. TIA

[PatrickP_Viking]

Glad you got things working @Mr-Wilder .

If you decide to go with the Nest Wifi Pro, you will have to replace the points as well. The Pro model uses the 6GHz band for the mesh which the Nest Wifi does not support. 

Nest Wifi Pro mesh compatibility 

I upgraded to the Pro model when they came out from the original Google Wifi. Eventually, like the Google Hub, they will hit EOL and I wanted to get ahead of the game...as well as update the older system for better security and features.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @PatrickP_Viking.
@Mr-Wilder, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hello Mr-Wilder,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi Mr-Wilder,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi