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Google Neat Point connection issue

Cooky
Community Member

‎08-28-2024 01:24 AM

Hi there, my Google nest point stopped being connected to the mesh recently. I factory reset it and when I’m trying to add it back, the home app says that it can see the device, but when I enter the 8 digit code on the bottom of the point (I don’t have the QR code anymore) the light goes from white to solid blue and the home app says it can’t set it up. Help! 

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SoriaD_
Community Specialist
Community Specialist

‎08-31-2024 03:24 PM

Hello @Cooky 

 

Thanks for reaching out to our Nest Community. Apologizes for this disconnection; let me help you with your Google Nest Point.

 

To determine the best solution for your situation, could you please help me by answering these questions to gather more information?

 

  • Did you receive any messages on the Home app?
  • Is the Ethernet cable connected properly and securely?
  • Is the power cable connected securely on both ends?
  • Have you attempted to do a factory data reset through the Home app, or did you manually press the reset button on the WiFi device?


Feel free to keep us posted. I'm happy to help you with that.

 

Best regards,
Douglas.

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