07-14-2023 07:15 PM
I have gained no advantages by upgarding from Google Nest WiFi to Google Nest Pro WiFi. In fact, my download speed has dropped from 820 MBPS to 620 MBPS. I have just changed my xfinity Gateway modem (thinking that might have been the problem), and the modem on its own displays download speeds above 900 MBPS. After I changed the setting to bridge mode and connected the Google Nest Pro WiFi with three additiuonal points, my speed has dropped to 620 MBPS. I have wider coverage with less download speeds. I was better off with the previous version Google Nest WiFi.
Comments?
07-21-2023 07:16 PM
Hello PixFlixTaker,
Thanks for reaching out. I'm sorry for this experience.
Please make sure that your Google Nest Wifi Pro devices are using the latest firmware version. Check that your Ethernet cable is undamaged and securely connected to your modem and Google Nest Wifi Pro. You may also try the following steps below:
Let me know how it goes.
Best,
Lovely
07-24-2023 09:02 PM
Hi PixFlixTaker,
I'm checking in to see if you've tried the suggestions above. I'd be glad to hear from you, so please tell me if you are still having issues.
Cheers,
Lovely
07-25-2023 06:14 PM
I am surprised and impressed that you are checking to see ...
07-28-2023 04:15 PM
Hey PixFlixTaker,
I appreciate you trying out the steps that I recommend. This certainly hasn't been easy on you. I'd like to give you the right level of help, so please fill out this form so our senior specialist team can reach out to you regarding your Google Nest Wifi Pro.
Sincerely,
Lovely
07-31-2023 05:53 PM
Hello PixFlixTaker,
Did you happen to get that form filled out? Let me know if you have questions about it.
Cheers,
Lovely
08-01-2023 07:59 AM
Yes, I have. Thanks for all your help and support.
08-01-2023 05:43 PM
Hi there,
No biggie! We've got the form you've submitted and we'll get back to you via email to continue working on your concern. Please let me know if you have additional questions or concerns before I close this thread within the next 24 hours.
Thanks,
Lovely