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Google Nest Router Not Working

krazieddi
Community Member

I've restarted my modem and verified that it is working; I'm able to connect from it using an RJ45 cable and tested it on multiple devices.

I've restarted my modem and verified that it is working; I'm able to connect from it using multiple RJ45 cables to multiple devices.

I've restarted my Google Nest router several times and it keeps slow flashing yellow indicating a network error. The wifi was working fine all evening until I noticed I was on mobile data at around 11:40PM. I've been trying to troubleshoot this for hours and the only ting I haven't tried is a factory reset. This isn't the first time it's happened; it's at least the 2nd time in about a year's time. 

2 questions:

Why does this happen? and

How can I prevent it?

 

I'd rather go without food, water and shelter than without internet (because with internet, I can order food, water and shelter!). Yes, I have internet, but it's tethered and my family has many wireless/mobile devices such as cameras and plugs that are critical to our daily routines. 

 

Help!

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

See this suggestion:

Summary: reset the modem while Nest Wifi is powered on and plugged in.


I don't work for Google.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

Thanks again for helping here, @olavrb. @krazieddi, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

 

Regards,

Dan

Jhonleanmel
Community Specialist
Community Specialist

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff