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Google Nest Router Reset Issues

Pjp98z
Community Member

My internet speeds got bad, so I decided to do a factory reset.  In the Home app, when I clicked on the device it wouldn’t let me remove it, so I removed the whole room.  Now it’s telling me I need to factory reset the network, but I can’t access the router device in the app to do a factory reset.  Please help!

3 REPLIES 3

David_K
Diamond Product Expert
Diamond Product Expert

Hi @Pjp98z 

You'll need to use the physical factory reset button on the device(s).

Factory reset your Wifi device - Google Nest Help

Pjp98z
Community Member

Got it figured out guys.  Thanks!

David_K
Diamond Product Expert
Diamond Product Expert

No problem!