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Google Nest Router won't connect

Community Member

A few days ago the internet in my area went down. Now the internet is back is back and my modem has been reset several times, but my nest router won't connect after many restarts and trying to set up as a new network. Router says it's not getting the signal from the modem. I have a mesh system with a whole house network, but I am unable to connect to that network, I have unplugged the other two pucks. My modem seems to be working fine. I've spent hours on this with no success.


Gold Product Expert
Gold Product Expert

Hey @LBear .

The modem will have to be provisioned again by your ISP if you did a reset on it. You can sometimes request this by connecting a computer to the modem and try to navigate to a site which will bring up a self-help installation site, but it varies by ISP; if not, contact the ISP to send the provisioning.

Once the modem has been provisioned again, follow the below:

  1. Unplug the power cord from the modem and Google/Nest Wifi
  2. Connect an Ethernet cable from the modem output (or Port #1 if no "output" port) to the Google/Nest Wifi
  3. Plug the power cable back into the modem
  4. Once the modem starts booting, immediately plug in the power cable to the Google/Nest Wifi
  5. The two should negotiate a bridge connection and things should go back to working again

Hey folks, 

Thanks for lending a hand, @PatrickP_Viking.
@LBear, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Community Specialist
Community Specialist

Hello LBear,

Checking back in should you still have some questions here. Let us know by replying to this thread. 


Community Specialist
Community Specialist

Hi there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.