Google Nest Router

[Zeegee]

So yesterday I had to disconnect the TV n Router to be able to set it on the new TV stand . After doing this I cannot get any internet connection to any devices and the light on the router stays on Yellow n blinking slowly. Tried resetting n checked Modem but nothing is helping! IPS checked n stated the modem is receiving good signal. So the issue is with the Router. Can anyone help??

[Rusell]

Hi Zeegee,

Thank you for posting in the community. I'm sorry to hear that you don't have a connection before the power outlet. I'm happy to help you!

At the moment , i'd like to ask some questions about this:

• What kind of Nest router do you have?
• Has your primary Wifi router been set up before, or is it new?

In the meantime, please kindly try to do these troubleshooting below:

• Check if the Ethernet cables and modem are properly connected
  • Make sure the Ethernet cable provided is connected to the LAN port of the modem.
  • Verify the Ethernet cable from the modem is connected to the WAN port of the parent point.
• Use a different Ethernet cable
• Perform a 2-minute power cycle
  • Disconnect the power from the modem.
  • Disconnect the Ethernet cable and power cord from the parent point.
  • Disconnect the power cord from the child point.
  • Leave everything unplugged for 2 minutes.
    
    • Connect the power to the modem, then wait up to a minute until the modem fully powers on.
    • All light indicators must be solid colors.
  • Connect the Ethernet cable, then the power cable to the parent point. Wait until the parent point is fully back online.
  • Connect the power cord to the child point.
  • Verify if this works 

Please let me know how it goes,

Best regards.

Rusell