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Google Nest WIFI Slow

Community Member

I’ve had the Google Nest for a little over a year now and it has been nothing but perfect. However, the past week, I have been experiencing dropped Zoom calls/Microsoft Teams calls. Not only the dropped calls, but unexpected pauses on video conferences and slow connection in general.


I have connected with my internet provider and they can’t find an issue on their end and say it is most likely a Google Nest issue. 
I have the Google Home app and my wifi says “great connection” and all points are connected. 

I work from home and this CANT be happening.

might have to invest in a different router…


Platinum Product Expert
Platinum Product Expert

Common pitfalls that can affect performance and reliability.

Double NAT

Not putting modem/ISP equipment in front of Nest Wifi in bridge mode, sometimes known as bypass mode.

Too many Nest Wifi units

More is not neccessarily better, as more units adds more overhead (traffic going between Nest Wifi units), and wireless interference.


Don't hide the Nest Wifi units, place them in plain sight.

Wireless mesh (802.11s) hops and path selection

Fewer jumps is better. Nest Wifi will also prefer fewer hops, even if that route has much worse signal strength. If a node can reach the main unit at all on it's way to the internet, even though another node unit is closer and can give better signal strength, the node unit in this example will go directly to the main unit.

Best practice is to place the main unit in the middle, so that all other node units jumps as few hops as possible, with a optimal path and signal strength straight back to the main unit. To illustrate the point, here is a simplified diagram I just made.


Interference from other wireless equipment

Like a home surround systems.

MAC randomization and other privacy related settings

Disable MAC randomization, especially on Apple devices:

Other Apple related settings that can affect reliability.


It can also help to disable all preferred activities:

I don't work for Google.

Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@cameron101, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


I’m still having issues 

Hi there! 
Can a Bluetooth sound bar and base box interfere with the Google nest connection? 

Community Specialist
Community Specialist

Hi cameron101,

It depends. What kind of Bluetooth sound bar and base box is it? I'll wait for your update.


Community Specialist
Community Specialist

Hey cameron101,

Checking back in should you still have some questions here. Let us know by replying to this thread. 


Community Specialist
Community Specialist

Hello cameron101,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.