Google Nest Wan

[Tristenk]

Hi - I purchased a Nest Mesh wifi router and two nest points. It was supposed to be so easy according to the marketing blurb.

Downloaded the App ... plugged in the Router ... the App tells me "all good with the router" ... plug the ethernet cable into the router and connect to the WAN port on the modem. Can't connect ... message says: "The ethernet cable doesn't seem to be plugged into the WAN port properly."

Very frustrating and I can't find an answer! 

Disappointing. Does anyone have a simple fix?

[Jeff]

Hi, Tristenk.

Sorry for the setup issues you're having. That sounds confusing and quite frustrating. Let's see if we can get this sorted out for you. I do have a few questions to get us started narrowing down fixes.

• Are you setting this up using an Android or an iOS device?
• Are you able to provide a picture of the WAN port on the modem?
• Have you tried factory resetting your router? I know it's new, but sometimes a factory reset can help clear hanging issues.

Let me know the answers there and we can move forward with troubleshooting. I look forward to hearing from you.

Thanks.

[Jeff]

Hi, Tristenk.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks