Google Nest Wifi DNS issues

[SDEB]

Hi All,

Does anyone experience also issues with the google NEST Wifi Set-Up.

I think by now the issues have started like a month or a couple of weeks ago. I believe they must have received some kind of update. Ever since the update it seems like not all websites are accessible anymore.

Some websites seems unreachable. Switch is giving connectivity issues when trying to check for updates.

Cloud gaming with the XBOX does not seem to work anymore.

even Imessage. when someone sends over a message via imessage, it works, when someone is sending a picture, it refuses to open. 

Websites like help.sap.com seem to geve the following error:  (via tablet: server not responding ) ( via laptop: DNS_PROBE_FINISHED_NXDOMAIN )

my set-up: i have a router of the internet provider. Next to this i have 4 nest wifi routers (3 of them acting as bridges, with the wired backbone)

How do i know that it is the nest Wifi causing this? because when i connect directly to the wifi of my internet provider, everything works seamless.

What did i try: change the DNS settings ( to internet provider, to fixed ones ) does not seem to help.
Rebooting both internet provider router and Google Nest Mesh (does not help)

Full factory reset and re-install of the google mesh ( does not seem to help either )

Made by google support on messenger mentions they need time, but it is over 2 weeks now, and it stays quite on their end. 

[engelens]

I have exactly the same problem, started last week. Most of the web pages I use for work give me errors (could not connect), when I go though another wifi there is no problem loading them. Full factory reset did not help either.

[olavrb]

Is the ISP router in bridge mode, so you don't run double NAT?

Have you tried disabling IPv6 on Nest Wifi inside the Google Home app? It could make a difference, so worth trying.

[SDEB]

Thanks for the tips.

disabling ipv6 does not work. I tried this as well as the upnp.

as for the isp it is impossible to put their modem/router in bridge mode. So in my case indeed there is a double NAT. But this should not be a problem. At least is was not a problem before…

[SDEB]

Just tried the ipV6 disabling again. Under the term better try it out twice then be sorry, but it did not fix it 😕

[Jhonleanmel]

Hi everyone,

@olavrb, appreciate your helpful responses.

@SDEB, thanks for trying the suggested steps above. 

A quick question: how many Google Nest Wifi devices do you have?
 

Best,

Mel

[SDEB]

I have 4 routers that. 3 of them are in bridge mode.

all of them are connected via cable.

I must say the moment I added 4 it als felt quite unstable. Lot of offline messages received for the separate units. But everything always worked.

[olavrb]

Do you have those three in actual bridge mode ( https://support.google.com/googlenest/answer/6240987?hl=en ) or do you mean wired backhaul ( https://support.google.com/googlenest/answer/7215624?hl=en )?

How did you wire them up, daisy chain (works but not recommended) or an unmanaged/ dumb switch? A managed/ smart switch is not recommended and can cause problems.

[SDEB]

The main router is connected from the Telenet ( router isp ) directly in the Wan port ( the one with the globe icon )

from the lab port it then connects to a switch: GS-108SV2-GB0101F ( zyxel )

from there multiple cables are going to 3 other nest WiFi routers. They are connected via the wan port only.

[olavrb]

Sounds like this switch has some features that might conflict with stuff that the main Nest Wifi puck does, like "port based qos" and flow control.

• https://www.zyxel.com/global/en/products/switch/8-port-desktop-gigabit-ethernet-media-switch-gs-108s...

I'd try a plain, simple, unmanaged switch if I were you, like a Netgear GS108 or TP-Link SG108.

[SDEB]

Thanks for the info. However it worked before with the same set-up so something must have been changed on google side.

also when I did a reset I also tried out with only 2 units. Connected via WiFi, but the issue was already happening then. ( so even before there was a switch in place )

[Jhonleanmel]

Hey folks,

Thanks for the help, @olavrb.

@SDEB, could you try to connect a computer or laptop to the Ethernet cable from one of the access points. This is to check the connection from the switch directly.

Keep us posted.

Best,

Mel

[SDEB]

Hi Mel,

that will be a challenge. (MacBook Air. MacBook Pro only have usbc ports ) all other devices are tablets or phones. Let me think if I can figure something out. Keep you updated

[SDEB]

So I tried out something ☺️ 

I used the Xbox which has a lan connection. The help of Xbox x is also not working via google nest WiFi 

so this is what I tried:

xbox - google nest WiFi : fail

xbox - Telenet (isp) WiFi : success

xbox - lan nest WiFi router ( bridge ) + switch : fail

xbox -lan nest WiFi router ( main router ) + switch : fail

Xbox - lan nest WiFi router ( main router ) + without switch : fail

Xbox - lan nest Telenet (isp) router + switch : succes 

Xbox - lan nest Telenet (isp) router + without switch : succes 

so all arrows again pointing at the nest WiFi set-up regardless of WiFi or lan connection. Regardless with or without switch in between.

[Jhonleanmel]

Hi SDEB,

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[SDEB]

Just did ☺️. The form is filled in and send over 

[JenniferV]

Hi SDEB,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. You may continue the conversation there.

engelens, how's it going? Do you still need help?

Thanks for the help here, olavrb and Mel.

Regards,

Jennifer

[engelens]

I just came back from vacation hoping it would have been solved by now, but the problem still exists. I still cannot open certain company specific websites with my corporate devices when connecting to the Google WiFi router, so I need to connect directly to my router (this is a Telenet router, I think SDEB also has a Telenet router)...

[SDEB]

Yes correct. You can try to put dns settings in the google router on manual ( or adjusted ) ( turn off IPV6 )

first IP = ip Telenet router

second ip the Telenet DNS IP. This solved it for me for the moment. But I will call Telenet somewhere during this week as well to see what they can do on DNS caching side.

[engelens]

Hi SDEB, not sure where I can find these, and hesitant to change these as I have a lot of connected devices. So do you think this is a Telenet issue?

[Jhonleanmel]

Hey folks,

@SDEB, thanks for sharing the steps that helped fix your network.

@engelens, we appreciate you getting back to us. I suggest we wait for the suggested DNS server used by @SDEB and apply it to your network since you both have the same ISP.

Best,

Mel

[Dan_A]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hi engelens,

Thanks for posting — give these steps a try:
 

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.

To change the DNS settings, click this link. After all this, contact your service provider to double check your connection.
 

Let us know how it goes.
 

Thanks,

Dan

[SDEB]

Hi Jenifer,

just a open question. Any chance that I could receive a test set-up of the new nest WiFi-pro to see if the issue is solved on this version? I could also share my experiences with it.

[JenniferV]

Hey there,

As this is a Community forum, I'm afraid we can't fulfill your request. 

Thanks,

Jennifer

[Jhonleanmel]

Hey folks, 

Thanks again for helping here, @JenniferV. 
@SDEB, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

[SDEB]

I still have received no feedback or mail from google so far… and the issue is still not resolved.

[Jhonleanmel]

Hi SDEB,

Thanks for getting back to us. I already notified one of our senior support about this and as reference, here's your case number: 2-1745000033257. Please keep an eye on your email as someone from the team will reach out to you to further discuss this.

I'll make sure to keep this thread open until someone assisted you via email.

Best,

Mel

[Jhonleanmel]

Hey SDEB,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[SDEB]

Google support finally reached out too me, but it’s a strange issue.

what they found out is that it seems the Nest Router has troubles with the DNS. If I fix DNS up adressen on the connected devices it all works fine, when I set my connected devices to automatic, google nest has issues. Also when dns IP addresses are fixed within the router it does not seems to work, like the router is ignoring this.

[Jhonleanmel]

Hi SDEB,

Thanks for the update. I suggest continuing the conversation there to avoid confusion.

Best,

Mel

[Dan_A]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[SDEB]

Stil no update or response from google

[Jhonleanmel]

Hi SDEB,

Thanks for your patience and sorry for the delay.

I've already followed up your case with our support team and they should reach out to you shortly. For your reference, here's your case ID: 2-1745000033257.

Best,

Mel

[engelens]

Hi SDEB, I still have an older version of the router, but when I use it on a newer version (not the latest) it seems to work...

[SDEB]

We have reached some progress 

at this moment the DNS on the google router is set to manual settings. Where first IP is the IP of the iSP router. Second ip is DNS ip of the isp. This seems to have solved the issue is far. All devices needed a reboot though and it seems not everything is as performant, but this needs to be checked with the ISP as well. 

will post an update once I know more from that side.

[engelens]

Hi SDEB, I just bought a new google wifi router (not the latest pro because it is not compatible with my wifi points) and the issue still remains. I would like to try your solution, but I do not know where to find these IPs... can you help?

[SDEB]

Hi All, an update on my side.

telenet has performed a reset upon my router, the issue was not resolved.

and even more strange behavior my parents have the same set-up but an older Telenet router there everything works seamlessly.

so Telenet will have some clarification to do.

[Dan_A]

Hi SDEB,

Thanks a lot for the information. I suggest you contact Telenet to know more about it. Generally speaking, our Nest WiFi routers still rely heavily on your ISP and your modem/router or gataways functions and features. It still needs a source to work. Once you had your talk with Telenet, kindly tell us about it so that we would know what the next steps to take.

Keep us posted.

Best,

Dan

[Dan_A]

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan