Google Nest Wifi Pro in Bridge Mode limited to 100mbit

[gotchay]

I have a gbit fiber modem -> Ubiquiti UDR -> Google Nest Wifi Pro (in Bridge Mode) and can't seem to get over 100mbit. Speed test using the Google Home app show both download/upload capped at 96mbps.

I've tried swapping CAT5E/CAT6 cables and factory resetting the device. I also have a 2nd Nest Wifi Pro that I tried to see if it was a defective device however as soon as I switch back to NAT (standard) the speeds are back to normal.

I checked the UDR and the configuration for that port shows 1000 FDX so I'm assuming this is an issue with the Nest Wifi Pro.

https://imgur.com/a/z3zM1a2

[PCS-James]

Im also having the same issue.

[Dan_A]

Hi folks,

gotchay, PCS-James, that certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

[PCS-James]

Hi Dan,

Thank you for the response above. 

This is a business setting, and I am behind a SonicWall TZ500 with Comcast EDI Fiber (200/200). 

Something to note, that after taking the Nest Wifi Pro out of bridge mood and placing in the Default standard mode (googles Recommended state) everything began working perfectly.   I was seeing the correct bandwidth and was able to browse the internet with ease. 

As soon as the unit is placed in bridge mood, everything crawls to a near halt and bandwidth is limited again. 

The so called bug that I have read in previous posts still hasn't been fixed.

[Dan_A]

Hi James,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Thanks,

Dan

[Dan_A]

Hello James,

We haven't received your form. Have you had a chance to fill it out?

Cheers,

Dan