Google Nest Wifi Will Not Play Sirius XM

[DougM1]

I used to be able to play Sirius XM through my google nest wifi points.  That stopped working months ago (I haven't had time to troubleshoot).  I see lots of locked threads on this issue, but could not find an actionable answer on how to fix.  Sirius XM is linked under "radio" in google home and it is an active subscription.  When I say "Hey Google, play 80s on 8 on Sirius XM," it repeats the command back, saying: "Playing 80s on 8 on Sirius XM," but it does not play it / no sound comes out.  I have rebooted the nest router as well as the nest points.  I have confirmed with Sirius XM my subscription is active and includes streaming.  I also am unable to cast from the app to the nest point...it just goes into an infinite loading loop.  Please help!

[donnyr71]

I am having the same issue! I thought it might have been device related, but I tried it on multiple devices in different locations. I hope this is corrected soon. 

[alejandom]

Hi Everyone,

Thanks for posting in the community. I understand how frustrating it is to have trouble playing SiriusXM through your Google Nest devices. It's disappointing that you've already tried several troubleshooting steps without success.

Let's work together to find a solution.

To better understand the issue, could you please specify the following:

• Nest device model: Are you using a Google Nest Mini, Nest Hub, or another model?
• SiriusXM subscription type: Do you have a standard SiriusXM subscription or a streaming-only plan?
• Network connectivity: Are you experiencing any issues with your Wi-Fi network?
• Recent changes: Have there been any recent changes to your home network or devices that might have impacted the SiriusXM integration?
   

The more details you can provide, the better equipped I'll be to assist you.

Regards,

Mario.

[DougM1]

Hi @alejandom , thanks for responding.  I have a Google nest WiFi system purchased in 2020.  It consists of a router (model H2D) and 3 WiFi points.  The system works great with no issues except that it will not play Sirius XM any more.  This function previously worked no problem.  I have the Sirius XM Music & Entertainment package.  As I mentioned, it’s an active subscription and includes streaming (not streaming only).  No issues with my WiFi system / network.  Everything is working properly.  No recent changes to my home network or devices that could have impacted the Sirius XM integration (that I”m aware of).

[DougM1]

If it’s relevant, Apple Music will stream no problem.

[alejandom]

Hi Everyone,

Thank you for providing those details.

It seems like you've already tried the most common troubleshooting steps. To further investigate the issue, I recommend the following:

• Check for Google Nest Updates: Ensure your Google Nest WiFi points are running the latest software version. Updates can often resolve compatibility and performance issues.
• Test SiriusXM on Other Devices: Try playing SiriusXM on a different device (like a smartphone or tablet) connected to the same Wi-Fi network. This can help isolate whether the issue lies with your Google Nest devices or the SiriusXM service itself.
• Temporarily Disable Other Devices: To eliminate potential network interference, temporarily disconnect other devices connected to your Wi-Fi network and see if it improves SiriusXM playback.

If these steps don't resolve the issue, it might be necessary to contact our Google Nest support or SiriusXM customer support for further assistance.

Would you like to try these steps and let me know if they help?

Regards,

Mario.

[donnyr71]

I use a Nest Hub. Active Sirius subscription. No changes to Wi-Fi setup. I unlinked and relinked SiriusXM in the Home app. Not working on any devices, and I checked in 2 different locations, home and work. Same issue in both locations across multiple devices, Nest Hubs and Minis. 

[donnyr71]

Thank you, I tried those steps and no luck. All other streaming services still work as before, and I'm having the same issue with Sirius in multiple locations, not just one. 

[alejandom]

Hi @donnyr71,

Thank you for trying those troubleshooting steps. I appreciate the effort and I apologize that the steps didn't resolve the issue.

Since you're experiencing the problem in multiple locations and with other streaming services working correctly, it's possible there might be a broader issue with your SiriusXM account or service.

I recommend reaching out to SiriusXM customer support directly for further assistance. They can investigate your account and provide specific troubleshooting steps or solutions.

I apologize for any inconvenience this is causing and hope you can resolve the issue soon.

Best regards, 

Mario.

[donnyr71]

Thank you. The SiriusXM works fine on other devices with streaming, so I'm confident it isn't an account issue. And other streaming services continue to work with my devices. The message I get is "I looked for channel ### (whatever channel I ask for) on SiriusXM, but it is either unavailable or can't be played right now".

[alejandom]

Hi @donnyr71,

I understand how frustrating it is to experience issues with your Nest Wifi. I apologize for the inconvenience this is causing. To better assist you, we'll need to gather some additional information.

I've created a private form where you can share more details about the problem you're encountering. This will help us understand the situation better and help you with further assistance. 

[customer service support ]

Please take a moment to fill out the link. Please let me know once you're done.

Thank you for your understanding.

Best regards,

Mario.

[Boone43atc]

Sirius XM works just fine on Alexa.  I have both.

[donnyr71]

Appears to be working now. 

[DougM1]

Did you do anything to make it work?  Mine is still not working.

[donnyr71]

No, but last week it started working only if I asked for the name of the channel, not the channel number. I tried this morning and it was working when I asked for the channel number like it used to. 

[Dmud]

Having the same issue, unlinked and linked again, nest just keeps saying my subscription has run out which it hasn't. Sirius worked fine with google up to a few weeks ago.