Google Nest Wifi router is bricked after factory reset from google home app ()

[smcintyre]

After 1.5 years with this same home wireless setup (with no issues) I had to reset my Nest Wifi router via the google home app last night. It never came back online. 
After had to call the google services line (866) 281-3017 and they gave me this router api. http://192.168.84.1/api/v1/status

and blamed the Spectrum for the issue saying I needed to call them to whitelist my ip. 

My modem provided by Spectrum is getting service. I'm currrently hardwired into the modem for connection. 
I've reinstalled the google home app, rebooted all network hardware (router and modem). 
I can connect to the router via iphone setup but the Router doens't have an IP address (verified by the API .. has a key named ipaddress: false)

anyone else have this issue?

[olavrb]

When you factory reset Nest Wifi, it must be set up from scratch again.

• Set up: https://support.google.com/googlenest/answer/9548301?hl=en
• What the light means: https://support.google.com/googlenest/answer/6191584?hl=en

Do you get an IP address and internet access if connecting a PC to the modem? What sort of IP; a local one, or a global/ public one? If the first you're likely running double NAT, which is not recommended as it can cause strange issues like this. More on that:

• https://dongknows.com/double-nat-vs-single-nat/
• https://support.google.com/googlenest/answer/6277579?hl=en

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @olavrb.
@smcintyre, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[AbigailF]

Hey @smcintyre,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi @smcintyre,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Abi