I had Spectrum internet at previous house and had my Next Wifi connected to it without any issues. I am in the process of moving and received a newer Spectrum modem to use at my new address. I tried for hours to get the Nest connected to the modem with no luck. I had a Spectrum service person at the house today to troubleshoot the problem, and he was able to confirm that the modem is working properly by connecting a Spectrum Router to it. I tried resetting the Nest, and I followed the setup instructions on the Google Home App numerous times without any luck. I get as far as connecting to the router, but it always fails while trying to obtain a connection to the modem/internet.
Anyone else experience this problem? Any tips on things to try? I really want to use this router at my new location, but I'm getting extremely frustrated trying to get things setup.
Thanks in advance
Literally having this identical problem. Had a Spectrum tech out today with the same issue. Called Google, did the dance, they told me to have Spectrum "reprovision the modem" which I just did. Didn't work, so waiting on Google to call me back. They said they'd call back in 30 minutes but they haven't.
I'm having a similar issue. I just moved to a new place and got a new Spectrum modem. My Nest router appears to connect to the modem, but no matter what I try (factory resets, different network names that weren't previously used etc.) I get stuck when the app says "Creating your WiFi network". It tells me something went wrong and to check that wifi and Bluetooth are still enabled on my phone, which they are.
Sorry to hear about all the setup issues you're having. That sounds pretty frustrating. I realize that some of you might have slightly different setups, but I'm going to ask a few things. If you can respond with your situation, I will be happy to address each one individually as we go.
If you can all give me some answers to those questions, I think we can figure out what's happening in the process and get this sorted out. I look forward to hearing back from you all.
I've been on with Google support once again this morning, and they're continuing to point the finger at Spectrum. This makes no sense, as hardwiring and other routers work with the modem - it is exclusively the nest wifi router that does not work.
For those affected by the Spectrum connectivity issue, there was actually a spike in outages reported that might have been the cause of the connection and setup problems. Is there anyone still affected by these issues here? The Spectrum outage has subsided, so if anyone is still having trouble, please let me know and we can look deeper into your specific setup and situation.
Sorry that you're seeing the same issue. I know it's a frustrating situation. Can you provide me a quick summary of your setup with the Spectrum modem? Is your modem a modem only, or does it have a built in router as well? If so, do you have the router disabled? If you can give me a little detail about the setup, we can make sure that's all set up properly to work with the mesh network.
Hello, Thanks for the fast response. It is a a Spectrum modem only. When I finally just now connected the Google nest to my current Asus router rather than directly to the Spectrum modem it works. However I wanted to get rid of this router as I now have too many wifi signals polluting the house.
I was able to connect two of my four hubs to the router using one of the methods that was suggested after multiple attempts (factory reset and then manually inputting the code rather than scanning QR code). This worked but 2 of the 4 hubs that I factory reset are not being picked up by the google home app and I can't add them. I've tried all of the various tips on here and now i have 2 very expensive paper weights. I think someone else said they had the same issue where they were successful with adding one or two but could not add anymore to their network. Can you please have your technicians look into why this is happening even after factory reset?
The inability to connect or set up after a factory reset is one of the current issues we're tracking and working on internally. It's one of the more frustrating bugs we have going on as it doesn't seem to follow any sort of consistent pattern. I'll update as I know more.
I had the primary Google nest router with points working at one point. Then I disconnected the router last night to prevent damage from storm. Internet is fine, I can’t get the router to connect to internet, wasted 3 hrs wrecking my brain over it. Help!!! I did a factory reset on the router. Common Google!! You have all those engineers? Can you send me a new device??
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
For those that are failing entirely to get through the first step of setup (getting the router online), can you let me know? The router does need to connect in order to pull the update down, so we might have to look at things differently for you.
Same problem everyone has, that google keeps dancing around. The Nest WiFi does not work, or play well with a Spectrum only Modem. I reinstalled the old Spectrum router, added/bridged the old google wifi router back onto that, then added 2 google wifi points and 2 nest wifi points. Seems to work but now I am stuck with a brand new nest wifi router (brick). BTW, why do not only the nest wifi points NOT come with a QR code on the back but the ID numbers on the rubber base are SO small you need a magnifying glass to see them? SMH. Come on Google, your losing me...
Thanks for sharing what worked for you. This has been an odd issue and we've seen lots of reports of bumpy issues with Spectrum, but neither Spectrum nor our teams can find a reason why. For those that haven't tried some of the reported fixes here, give those a go and let me know if they work for you.
I'm a bit late but I'm a WoW user (formerly Knology ~8+ years ago). Their service has been gold in general.
Just got a MB8600 modem and this router and the router isn't recognizing the connection but my NAS will.
Coax>8600>Ethernet>nest wifi (globe icon). Light on
Could you assist or consider my use case?
Hi Jeff. I posted another thread a few weeks ago and you replied by telling me how to delete the old network from the home app. I had tried to set up an older Google mesh router (1st generation) at my parents house. Although I was unsuccessful, it did create a network (non-functional) that needed to be deleted. I did that, but still have not been able to successfully add a Google (now Nest/2nd generation version) to my parent's Home app. At one point I thought it was because of the Spectrum modem. I switched out to a brand new Surfboard modem, but still get error message right after scanning QR code on Nest. Brother had a friend who sets up networks for a living try. He had no luck. Mom says he was on the phone with several people from Google for nearly 2 hours and was not able to get it to work. Unfortunately I'm back in San Francisco now (parents in Charlotte) so I'm not "hands on". I'm considering giving my parents the Amazon Eero Pro 6E that I have and putting the Nest back as my Router (essentially trading with them). I'm hearing that Eero is not having any issues with Spectrum and I know Google Nest works fine with Google Webpass (my IP). Is there anything new with this apparently well known Google/Spectrum issue?