08-04-2023 10:15 AM
Have Xfinity service at 1200 Mbps and have been struggling with slow/Intermittent speeds since upgrading to the Nest 6e. Xfinity was at the house today and verified they are receiving 983 Mbps down / 44 mbps up when they hard lined into the modem.
When hardlined into 6e devices at basement & upstairs, Xfinity is only receiving 184 Mbps down / 23 mbps up.
What's the issue and how do we correct?
08-08-2023 10:27 PM
Hello kmullowney,
Thanks for reaching out and I'm sorry for this experience.
Answer the following: when did the issue start? Were there recent changes made? Is there a switch on your network?
Please give these steps a try:
Keep me posted.
Best,
Lovely
08-11-2023 10:41 PM
Hey kmullowney,
I want to ensure you are good to go. Please reply to this thread if you've tried the troubleshooting steps and still need assistance, so I can give you a helping hand.
Cheers,
Lovely
08-13-2023 11:55 PM
Never trust xfinity. I had them with thier modem/router combo and was paying for gig speeds but only getting 85 down. But magically, everytime they connected in, I was at the proper speed. But then they use one of my device and it's slow. So then they blamed my devices.
I agree that you need to make sure your modem is reset. And then make sure you modem only/bridge mode it, otherwise you get double nat issues that bog it down.
08-14-2023 10:48 PM
Hi there,
@Bobbyman12345, thanks for sharing your input.
@kmullowney, I know it has been a while, but I want to ensure that everything is covered on your end. If you are still having trouble, please tell me and I would be happy to take a closer look.
Sincerely,
Lovely