Google Nest gen adding a wifi point

[stefras]

Hi guys. I'm running into a problem, I need some help with. I have been using a Google Nest system for a few years now, it's a router and one point. Recently I purchased a used wifi point. It was bought locally, so I don't think that's the issue, and judging my it's looks, it's in good condition, but I can't get the new wifi point to connect.

I go through the whole setup process, and it fails at the connect stage, so the wifi point never gets added to the mesh. I've done a factory reset, I've deleted the homepage and set up a new one. I've tried to connect from having all three wifi devices next to each other, I've tried using a different device to run Google Home. Nothing helps.

Can anyone suggest anything I might be missing. It seems like it could be an authentication issue, just because it's at the point where it's connecting to the network, it fails.

Thanks

[stefras]

I should clarify. The message I'm getting is "could not communicate with wifi" Google Home finds the point, goes through the whole setup process, the wifi point pulses blue, and then that message pops up.

[Guarcax]

Hi @stefras! 

Thank you for posting in the community. 

I’m sorry for the inconvenience that you’ve experienced with your Google Nest WiFi device. I can see that you bought this new Wi-Fi point, and when trying to set it up in your Google Home app, it won’t connect. You have tried using a different phone, factory resetting the device, and also moving the devices to the same room during the setup, but the issue persists. Let me help you with this.

To further assist you, I need some extra information. Here are some questions for you:

• What is the exact model of your Google Nest WiFi device?
• What is the make and model of the mobile devices that you used during the setup?
• Can you explain the steps that you have followed during the setup process?

Here are some extra steps that you can perform in a 2-minute power cycle:

• Disconnect the power from the modem.
• Disconnect the Ethernet cable and power cord from the parent point.
• Disconnect the power cord from the child points.
• Connect the power to the modem, then wait up to a minute until the modem fully powers on.
• All light indicators must be solid colors.
• Connect the Ethernet, then the power cable to the parent point. Wait until the parent point is fully back online.
• Connect the power cord to the child points and retry the setup.

In the meantime, you can check the next article for further information: Troubleshoot Google Nest Wifi setup issues and  Factory reset your Wifi device. 

I’ll be waiting for your response. 

Regards,

Daniel.