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Google Nest router cannot be connected to internet service after power outage

nggarbo
Community Member

I had a power outage in my area. After that, my google nest router lost its connection to the internet. I had unplugged the device and re-connected to the modem, the slow blinking yellow light on the nest router is on. I had tried a few times and nothing works. My google doorbell and thermostat are not working as well as they were previously connected using google wifi. Anyone can help fix the issues? 

6 REPLIES 6

VV
Community Member

I am having same issues. Any solution? Please help. 

Jeff
Community Specialist
Community Specialist

Hey, nggarbo.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

nggarbo
Community Member

Nothing worked out at my end. I had tried a few times resetting it, it’s just the same. Now the google nest wifi is in its original box resting in peace.

Jeff
Community Specialist
Community Specialist

Hi, VV and nggarbo.

I'm sorry that we couldn't get this worked out for you. I understand why you would be frustrated at this point and look into another option. I'm going to go ahead and close up the thread, but if you want to try troubleshooting again later, please feel free to open a new thread and we'll be happy to continue helping.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

VV
Community Member

No issues are resolved. I switched to net gear Orbi and left google Wi-Fi in my cubby doing nothing. If google can take it back then it will be great.