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Google Nest stopped pausing

Sastorica
Community Member

My Google Nest wifi stopped pausing TCL Roku TV. I have done the following:

1. Turned off and turned back on wifi.

2. Restarted Network

3. Complete factory reset of network.

4. Uninstalled and reinstalled Google home on Pixel 4 phone.

The pause feature also doesn't work on my partner's phone.

Please let me know if there is any other solution for this problem.

6 REPLIES 6

olavrb
Platinum Product Expert
Platinum Product Expert

According to this thread:

Pausing might randomly break. A factory reset and set up Nest Wifi from scratch might fix it. Not the solution you are looking for I guess, but it is what it is.


I don't work for Google.

Sastorica
Community Member

I already performed a factory reset. I also deleted and then reinstalled the Google Home app. 

olavrb
Platinum Product Expert
Platinum Product Expert

Ah, sorry I didn't see that.

I'll escalate this one.


I don't work for Google.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@Sastorica, thanks for reaching out. I'm sorry to hear that you're having an issue with pausing your devices. I see that you've already tried some steps to resolve this. We'd like to know more about what's happening. Please fill out this form so we could investigate further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Sastorica,

 

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Sastorica,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward