Google Nest with Xfinity Gateway

[Mabwell]

Google Nest connects to Xfinity Xfi Gateway router but won't connect to Internet on Home App.  Just gets stuck " connecting to internet". I already went on the gateway and enabled bridge mode also.  

Any other ideas??

[tajennifer]

Hi Mabwell,

Thanks for posting. I'm sorry to hear your Google Wifi device isn't connecting to the internet and is stuck in the Google Home app, especially since it's already linked to your Xfinity Xfi Gateway router. I appreciate the steps that you already tried to solve the situation. Don't worry; help is here. I just need to ask for some information to provide the best solution:

• Which Google Nest Wifi device do you have? You can check the "What Google Nest Wifi device do I have?" article to find out.

• What is the current light status on your Google Nest Wifi device?

Please keep me posted.

Best regards,

Jenny