Hello tressesjones,
Thank you so much for posting. I’m sorry to know that you can’t pass the terms and conditions on the app. No worries; I would be more than happy to help.
To get a better understanding of the situation, please help me out by answering the following questions:
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What app is experiencing this trouble, the Google Home app or the Nest app?
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Could you verify if this app is up to date?
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Are you using an Android or iOS device?
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Have you tried to perform some troubleshooting steps? If so, could you please describe them?
I'll be looking forward to hearing back.
Best regards,
Daniel
