Same issue here. One Nest router and two google wifi points and they keep going down and even showing that they are offline when they are not since you can access them directly with the home app. This issue seems to be wider and a lot of people is experiencing the same problema but so far google seems not to take action about it at least nothing that you can rely as an answer or a guide to solve the problem.
If the problem persist without solutions from Google it is time to change to another brand/manufacturer/solution.
Thanks for reaching out. I'm sorry to hear that you're having issues with your Google Wifi. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Hello. Thank for your questions and interest. Here the aswers.
1. Status of the light in the Google Wifi devices (the two I mentioned) were solid white and even though they App showed them as offline. Restarting them didn't change the offline status in the app and the light statued kept showing a solid white. Only after I manually restarted the Nest Router is when everything started to work as expected and the Google Wifi devices started to show online in the app.
2. None that I can think of or that I can see as something causing an interference.
3. I use a fiber optic modem/tv/telephone device with router capabilities given by my telco. I deactivated its wifi option and connect it to the Nest Router using an ethernet cable.
As per today problem is gone, since I manually restarted the Nest Router.
I willkKeep you posted if I still get intermittence in the internet wireless signal or the Google Wifi points start showing as offline or devices are not able to connect to the Google Wifi points.
You can see below screenshots of my phone using the Home App and showing the offline status, while they were actually online according to the white solid light status.
Well, it was a good couple of days but internet just went down again. White light is solid on router but no internet. Connected directly to cable modem and internet is fine and fast so problem definitely in the nest. Rebooted and it was up for about 10 minutes then back down again. I’ve been a HUGE fan of the google nest, but this is getting old. Found myself shopping other mesh networks today. Please fix this so I don’t have to change!
Thanks for the update. Just to isolate the issue, could you try changing the DNS on the Google Home app? Here's how:
Let us know how it goes.
I had used someone else's suggestion below and replaced with 184.108.40.206 and 220.127.116.11. I turned OFF IPv6 though. So far so good. I will try the above if I have any further trouble. Thanks for the follow up.
There is another thread about this - it was happening to me - see the thread I made some changes and it hasn't happened to me for a while.
I just installed the nest wifi about two weeks ago, I'm seeing the exact same issue with the same firmware. It's not the modem's issue network is just fine when connected to that. If I pull the power to the router, things will fire back up again for a few hours then drop again. Sometimes if I level everything alone the router seems to recover on its own.
This isn't a great introduction to the product, I'm about ready to return it...