replacing Google WiFi with Nest Wifi routers (3). Running behind a ATT 5268AC Modem.

[peterford]

The old Google Wifi has been running fine behind my ATT 5268AC 1GB Fibre modem. I purchased 3 Nest routers to replace it and was hoping i could just unplug and replug using the same network name and password... Right away during installation of the 1st router i'm getting the DNS not known message. I have no other options to continue ...

[olavrb]

You have to factory reset/ delete your whole existing network before setting up a new one/ replacing the main puck:

• https://support.google.com/googlenest/answer/6246619?hl=en

When setting up the new network, simply reuse the network name (SSID) and password, and your devices should reconnect automagically.

[Jeff]

Hi peterford,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff