Google WiFi GJ2CQ flashing blue after resetting but never connects even after 30 minutes.

[rabidsoggymoose]

I have a Google WiFi unit (GJ2CQ).

Two of them work and are on the network.

The third isn't connecting to anything.

I hold in the reset button as I unplug and plug in the power. I then get a flashing / pulsing blue light.

When I go to the Google Home app (both on Android and iOS) and go to Add a new Google WiFi device, the app searches but never finds a WiFi unit to add.

It has been flashing blue for 30 minutes now.

[olavrb]

Please try to follow the factory reset instructions exactly as described here, "using the physical button":

• https://support.google.com/googlenest/answer/6246619?hl=en

For instance, you should not unplug the power according to those instructions.

If it still does not work, reply here and someone will escalate the thread.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@rabidsoggymoose, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hey rabidsoggymoose,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi rabidsoggymoose,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi