Google WiFi - Limited download speed since early june 2023

[_jas_]

Since early june I've been getting slow download speeds. I tried doing a factory reset and I got my full speed (200Mbps/20Mbps) back however when I add a WiFi point the download speed slows. All the tests done via the Google Home App. I attach the speed test history results. I've not added/removed any WiFi points prior neither after ealy june 2023.

[LovelyM]

Hey _jas_, 

Thanks for posting — let’s see what’s going on.

A few questions: were there recent changes on your network? Are you using a modem-router combo? Is there a switch on your network? 

Please ensure that the Ethernet cable connected to your modem and Google Wifi point is undamaged and securely fastened. Give the steps below a try:

• If you're using a modem/router combo, set it to bridge mode to avoid double NAT issues.
• Ensure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and that the Wifi points are no more than two rooms apart.
• Remove any special characters from your network name and password.
• Change your DNS servers to 8.8.8.8 on your primary and 8.8.4.4 on your secondary servers.
• Unplug the power from your modem and Google Nest Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will remove all network data.

Keep me in the loop.

Best,
Lovely

[_jas_]

These are the same steps I got from Google Support, none of them worked. I didn't make any changes to Google WiFi network settings.

. The modem is in bridge mode.

. No interference from walls. Remember the test/speed I do it from the main WiFi Point.

. The password/SSID hasn't got any special characters.

. The DNS were already pointing to Google's.

. I did a factory reset TWICE

[LovelyM]

Hey _jas_,

Thanks for the update and for following the steps I suggested. Please fill out this form so I can have our senior specialist look into your issue further. Let me know once you're done.

Cheers, 
Lovely

[LovelyM]

Hi _jas_,

I just wanted to follow up again. Did you happen to get that form filled out? Let me know if you have questions about it.

Sincerely,
Lovely

[_jas_]

Yes I filled it and sent it.

[LovelyM]

Hello _jas_,

Great — thanks for filling out the form. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Lovely