Google WiFi keeps disconnecting

[Jpwood1]

Over the last month I have noticed that my Google WiFi disconnects and I am now having to restart it at least once a day. I have reset my cable modem which I run in modem mode to all Google WiFi to run everything, which had been fine for the last three years but not now... Any ideas out there or any fixes from Google ? 

[kevzou]

No fixes, but I'm having the same issue.  Multiple times per week and in order to reconnect, I have to uninstall and reinstall everything.  It takes about an hour each time while I'm trying to work from home.  Very frustrating

[Dan_A]

Hi folks,

Jpwood1, kevzou, that certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

[kevzou]

Yes, modem router combo

Nest Wifi AC2200 Mesh System Router and Point with Google Assistant (2-Pack) - Snow

Setting up via android

There has not been any problem with internet from modem.  

I follow those steps every time this issue happens.  Restarting the network is not successful.  The ONLY thing that is successful is factory reset.  That's why this issue is so frustrating.  As you know, that takes a very long time and it's disrupting my work day at least once a week for the past five weeks and sometimes three times in one week.

There is only one router, so I don't understand how bridge mode could be an issue, unless you are considering the point on the network another router.

There is no interference.

There are no special characters in the network username or password

[Dan_A]

Hey kevzou, 

We appreciate all your efforts and apologies for the late response. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Kind regards,

Dan

[Markjosephp]

Hi Kevzou,

Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So please continue the conversation there for any questions or concerns. Also, feel free to start a new thread for any future inquiries.

Best regards,
Mark